FAQs

General

• How can I reset my password?
• Is there a maximum file size in SecureExchange?
• What is the maximum storage space per SecureExchange?
• What file formats does SecureExchange support for editing & previewing?
• What types of notifications are available?
• How long are SecureExchanges valid, and are they automatically deleted after a specific period?

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Compliance | Security

• Is SecureExchange compliant with GDPR and the Swiss DSG?
• Is DSwiss compliant with ISO 27001?
• Is my data stored audit-proof?
• Does SecureExchange enforce legal retention periods and provide automatic deletion?
• What authentication methods are used for Client Advisors and Clients?
• Does SecureExchange support SSO for Client Advisors, such as via Entra ID?
• Does SecureExchange encrypt documents?
• Does SecureExchange encrypt data in transit?
• Can DSwiss view my data with the Zero-Knowledge Protocol?

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Account

• Can I create client accounts with access to SecureExchanges?
• How many recipients can be assigned per case in SecureExchange?

Application | License

• Is an app required to use SecureExchange on mobile devices?
• Do my clients need software or licenses?
• Does SecureExchange supports digital signatures?

Hosting

• Where is my data hosted?

Technical Questions

• Can SecureExchange be white-labeled?
• Does SecureExchange support API integration, and what functionalities are available through it?